I want to change pin in my application jupiter…but it won’t give me option
Pin for what? Can you be more specific please?
Yes..address pincode I want to change
@Dixita_Savani if you have completed your KYC, you can change it from the Menu > Your Profile section. But if your KYC is pending and is initiated, then unfortunately we do not have an option to change the details in case of credit card. For Savings Account onboarding, we can check the possibility of it, so if it is a Savings Account issue, please share your registered email ID with me via DM and I will look into this.
Same problem with me as well, so is it possible that the application can be reset, so that we can start fresh.
I understand, @kshitizreturns but this we would not be able to reset the journey at random intervals and they depend on when the issue has occurred.
As mentioned, if the KYC is already initiated for Credit Card, unfortunately we would not be able to reset the journey if its in process. For Savings Account, we can check the possibility of this. So, please share me your ticket ID and I will check this and connect with you via DM.
Yes, the KYC process has started but the representative who was conducting my VKYC said that the pincode is different in application form and Aadhaar, so he asked me to contact Team Jupiter and come back with a fixed application. Actually pinocde section was greyed out in my application and I had no option to edit or change it that is why I am trying to get in touch with you guys. Otherwise, I also understand that it is not possible to do anything randomly. So, kindly look into the matter and consider my case.
@Arushi_Pandey - Please assist.
Hi @kshitizreturns - I have send a DM, kindly share your registered email ID, and I will get back to you. Regards.
Hi @Dixita_Savani have sent a DM, kindly share your concern and I will help you out here.