I am trying to complete my Jupiter Edge Plus credit card application, but the journey is stuck due to a PIN code mismatch. I mistakenly entered an Asansol PIN (713304) with my permanent Chittaranjan address text.The app now says “Unable to complete VKYC” and won’t let me edit anything. Can a community manager please help get my application journey reset from the backend so I can fill in a matching communication address?
@Salini_Chatterjee @Shawon_Samanta
Please note that any journey reset requires bank approval. DM your details to @Salini_Chatterjee and allow her a weeks time to come back.
Hi @Yugesh_Kumar I completely understand your concern. However, please note that currently, we do not have an option to edit the details once they have been entered. As checked, you attempted VKYC on 25 August 2026.
We truly appreciate your feedback and will discuss this with the relevant team to explore possible improvements to the process in the future.