Most Wanted from Banks:
I want my bank 
to fight for me 
and have my back 
when I encounter issues such as refund problems 
, poor product/service quality 
, or online fraud 
. It’s frustrating 
and time-consuming 
to deal with merchants on my own. The bank should at least send an email 
to the merchant regarding my issue and have customer support 
guide me through these situations.
In the past, when I was a victim of online fraud , the bank didn’t help me much 
. They just told me to file a FIR 
and fill out a form in person , but didn’t mention the option of registering a complaint on the cyber department’s website 
, informing the sender and receiver banks 
and platforms , or calling the cyber fraud helpline .
It would also be great if banks had a blog on these topics to educate their customers 
and make them feel safe and secure 
when making purchases or sending money .
I want the refund and chargeback process to be simple 
and have the bank’s team 
guide me through it. I’d even choose a bank that provides strong support over one that offers more rewards 
and cashbacks .
This is a big problem in the banking industry today 
and I believe neo banks have the potential to solve it 
and be game-changers 
. However, neo banks are still dependent on their partner banks for handling transaction disputes , so there’s still a wait for that. Nonetheless, neo banks should not neglect this issue or they won’t be able to differentiate themselves from traditional banks . The big players like IDFC , AU , and Paytm Payments Bank are still in the game 
. 
. Big players like IDFC, AU, Paytm Payments Bank still exist.