It has been about a month my account was frozen on all debit transactions. I’ve written a mail several times to fraud operations unit as asked to me in the app but no response, I’ve tried calling numerous times but nobody answers. I’ve written to support team and they always ask me to mail and call …

Yeah that’s correct bro . If any mail receive only i can provide my documents. I not receive any mail or call from customer care . When I contact to costumer services they not attending my call . Now you can, What should I do? I have mailed and called several time but there is no response.

@Logeshkumar please send an email to the Jupiter team and ensure all the 3 email addresses are included- Support@jupiter.money fraudoperations@jupiter.money cybercare@jupiter.money The communication will flow better in writing and helps from a documentation perspective as well.

If you not received any communication from other side then You need to complaint to Principal Nodal Officer of Federal Bank. If you problem not solved within 30 days you can go for Banking Ombudsman .

It’s scary for me :slightly_smiling_face:

Folks, while all of want to help Logesh and are trying to give all the available options, let the process take it course. Let him initiate contact with Jupiter support and I am sure things will get sorted.

Wohoooo kudos to jupiter team ! You guys resolved the issue within 24 hours.

My jupiter account has been freezed please tell me how to unfreeze my account my 25000 rupees is stuck

Please read the blog to get some info about account freeze: https://jupiter.money/blog/bank-account-frozen/ You might have already received email from the bank about the documents submission etc… Please follow the instructions on the email. If you have not received it send an email to support@jupi…

@Shawnpinto Will be a better person to help you with it.

Account have been frozen

Help

Logeshkumar (Logeshkumar) 6 July 2023 07:23 34

Thank you guys for give suggestions to me. My issue is resolved, thank you some much

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Account have been frozen

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