Account freeze due to dispute

My account got frozen due to a disputed transaction , how to get it unfreezed ? And what is the maximum time period it can be frozen , i have around 27k+ in the account , please help with the process , i have no access to the registered email id. How can i get it unfreezed.

Hai @Serene_OP_Genuine_X
Welcome to the community.
Regarding communications concerning account freezes, please note that they are sent mainly through the registered email. I am not sure whether alternative email addresses are effective in these cases.
You can contact the support team at or by calling 08655055086 (available 9am - 9pm)

How to unfreez my account

Hello Arif,

We hear you. We are connecting with you via DM to address this further.

Thank you.