Account balance & transactions not synced

Help Bugs
1

Hello everyone,

I hope you’re all doing well. I wanted to bring to your attention an ongoing issue I’ve been experiencing with the Jupiter app. It seems that my balance and transaction history are not syncing properly.

I’ve reached out to the chat support team yesterday, and they were able to resolve the issue by syncing my account balance and the transactions. Unfortunately, I’m experiencing the same issue again today. It’s quite frustrating, as this isn’t the first time I’ve encountered this problem. I encountered this issue several times.

I was wondering if anyone else in the community has experienced a similar issue with the app?

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3 Likes
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@Community_Team @JupiterTeam Have a look into this

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@saurabh.s We’ll have a look at this :mag:
:blob_thanks:

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Here, as you can see it shows “Last updated just now”, but transaction and balance not updated from two days. :slightly_frowning_face:

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5

seems like this latest version got more bugs, than features.

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6

The issue still persist :bug_hunters:

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Hey @saurabh.s This isn’t solved yet. It is taking time :crossed_fingers:t4:

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Hey @Shawnpinto , it’s not resolved yet. Already follow-up with the support many times

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It shouldn’t have taken this much time, we’ll check why this is happening.

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@Shawnpinto Any update on this please.