Hello all, Can you guys share your experience with Jupiter. Lets give feedback on why we are closing account/extending your support to Jupiter. Let the team knows it in one place. I am changing my salary account to different bank. I expected Jupiter to offer better debit card rewards. Also I didn’…

@Shubham_Satyam There was an issue with the Sync between the Bank and the App. While we were able to see the balance at our end, the bank balance at Bank’s end was not getting synched. It got solved when the team manually synched it today. Since there are multiple systems at play, there are time o…

Hi @Nikhil_Godbole . What do you mean my bank balance at Bank’s end was not getting synced? It means it was an issue with the bank itself? Would the correct balance be reflected in the Federal net banking during this time?

Shoddy! Why did you act only when I highlighted this issue? You make it sound like a routine issue. What had happened had I not pointed it out? Where would be this ‘wiped out’ fund? In your coffers. It’s not a routine issue. It’s not. It was not proactively sorted. I’m a serving civil servant in M…

@specter @Shubham_Satyam As stated earlier, the credit entry was duly recorded in our systems, however, it was not synched to the bank balance. This issue was with one specific entry and even our ledger balance was as per the correct entries. You are correct when it comes to synching issues not tak…

@Nikhil_Godbole Don’t you believe I’m entitled to damages for what I had to face because of this miss? Why should I allow you to harrass me mentally for no fault of mine? You’re lucky that we’re still way poor in enforcing consumer rights and this kind of torture goes unpunished. While you’re at i…

On a personal front - my account opening was seamless. I really do not use the debit cards as extensively as I am more of a credit card user. Have been fortunate to have not run into issues that others have run into. And on instances when I had to interact with the customer support, the overall expe…

@Nikhil_Godbole I have reported this balance sync issue more than one month ago, but till now you’re unable to resolve it for me. Every time I have to contact with cs to get my balance updated and then they sync it manually from their end. It’s a terrible experience for me. My balance never update…

@saurabh.s This should not happen. Will get someone from the team reach out to you tomorrow. The issue we are discussing is different than that of the one you are referring to. In your case, the balance sync worked and the issue got resolved on the spot. But it should not be dependent on someone ma…

@Nikhil_Godbole Team has already reached out to me, but they unable to resolved it yet. They sync my balance few times but every time I make a new transaction the same issue occurred once again.

Jupiter experience

Feedback & Ideas

saurabh.s (Saurabh) 18 April 2023 17:51 16

Now, after going through this thread I assume there’s some serious issue going on with jupiter. I have also face this kind of balance sync issue, which I’ve already reported.

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My experience with Jupiter Feedback & Ideas	20	2178	10 June 2023
Jupiter: Review after a year Jupiter app review	32	22263	12 May 2023
Account balance & transactions not synced Bugs	9	1814	2 November 2023
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Jupiter experience

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