Hi Jupiter Team and Community Moderators,
My Jupiter savings account was suddenly frozen without any prior intimation or detailed explanation. I am completely locked out of my funds, which is causing me severe financial distress.
I strongly suspect this is a misflagged system error/false positive profile flag, as all of my transactions are fully legitimate and my KYC is completely up to date.
I have already tried reaching out to standard customer support via the app and have sent emails, but I have not received a concrete response or resolution pathway.
Please contact me as soon as possible as this has been a huge distress cc @rkp
Hi @saheelabeagum_255 Welcome to the community.
I understand the issue you are facing and I want to let you know that an account can get frozen not just for KYC checks but for any cyber complaints or reports or suspicious activity. An intimation is always sent for such cases.
But please share me the ticket ID where this was escalated so I can look into this and help you.
Hi @saheelabeagum_255 We have already shared the relevant details with you from cybercare@jupiter.money
Kindly refer to our latest email for the complete information. If you have any further questions or require additional assistance, please feel free to reply to the same email.