Background
I applied for a Jupiter edge CSB credit card last month. During that time, I didn’t opt for a savings account. Now, as I’m accumulating jewels, I realize I need a jupiter savings account to redeem them.
Now if I try to open a savings account, I’m greeted with an error page that says
Sorry, your account could not be created
Unfortunately this can happen if your profile does not match Jupiter’s policies
The in-app customer service and chat bot have not been very useful or informational regarding this.
I’d appreciate if I can get some help or at least someone throw some light on this issue. Worst case scenario, I’d cancel this credit card. I have no use for a credit card whose (already low) rewards I can’t redeem. I can’t even use the investments part of jupiter app without the savings account.