I’m currently facing an issue with my Visa debit card. Whenever I try to make a transaction, it doesn’t proceed to OTP page and redirect to payment and transaction got failed, and I’m not sure what the problem is. I’ve double-checked the card details, and everything seems fine.
Hi Saurabh, We understand that you encountered issues while making the debit card transactions, and we apologize for the inconvenience caused. Please note that the case has been escalated to the team, and we are working on it. Once we have an update, we will ensure to get back to you. Thank you.
@saurabh.s i competed a test transaction to add money to the Amazon wallet using my debit card. The transaction went through. Guess, this needs to be investigated and you should raise a ticket.
It’s been more than 20 days since I reported this issue, and I still haven’t received a resolution. no one seems to be taking this seriously, there’s no update. Can someone from Jupiter’s support team actually look into this and provide a real solution instead of just saying it’s being escalated? This is really frustrating.
@Nikhil_Godbole
This issue has been ongoing for weeks, yet there has been no proper resolution—just vague, templated responses. your support team has been completely ineffective. How much longer will this take? If your team cannot resolve a simple debit card issue, what’s the point of customer support? Stop wasting time and provide a concrete solution immediately. This level of service is unacceptable.