Hello Jupiter Team,
I am posting here because I have exhausted all available support channels without any resolution.
Account Number: 777701******3636
In February 2026, I updated my registered mobile number from 970307** to 970564****. Since then, I have been unable to log in to the Jupiter app.
Every time I try to log in, the app displays the message:
“Mobile number update is initiated. It will take 4 hours.”
It has now been more than five months, and the issue is still unresolved.
During this period:
I successfully completed my KYC, and my account is shown as fully active in the Federal Bank app.
I have sent numerous emails to Jupiter Support and the Grievance Team.
I have contacted customer support multiple times.
I tried calling the helpline, but I could not speak to a human representative.
I also reached out on social media, but received no response.
Your support team repeatedly assured me that the issue would be fixed, but months have passed without any resolution. I still cannot access my own bank account.
This has caused significant inconvenience, mental stress, and a complete loss of confidence in Jupiter’s customer support.
Can someone from the Jupiter team please take ownership of this issue and provide a permanent resolution instead of repeated assurances?
If this issue continues to remain unresolved, I will have no option but to pursue my complaint with the RBI Integrated Ombudsman, as I have already exhausted all of Jupiter’s grievance channels.
If anyone in the community has faced a similar issue and found a solution, pl
ease let me know.