Unable to get an agent for vKYC

Feedback & Ideas
1

unable to get an agent to complete vKYC for my mom on scheduled appointment, tried since (9:13am) the start vkyc option was available on the app, kept searching for an agent till 9:30am and still no luck? very disappointed, utter waste of good time!
I will update the post if same happens with my account. @Jiten

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1 Like
2

same with my own account, it kept looking for an agent from 10:58am to 11:25am and didnโ€™t manage to assign one.
whats the point in scheduling an appointment then?

3

@saifsuse Can you please share your contact details on rohan.puri@jupiter.money? I wanted to understand your concern in detail and check with the team on what really happened here.

But yes, we are seeing very heavy traffic for vKYC this week due to which some of the users couldnโ€™t get an appointment. But donโ€™t you worry, I will get this sorted for you.

Do share your details.

4

same issue ,i too tried twice but couldnโ€™t get an agent assigned

5

Time schedule kar lo

6

ha bhai , scheduled hi tha dono bari

7

Done, shared contact details of the mentioned accounts on provided email adress.

8

Update:
Completed KYC for me and momโ€™s account, mine went smoohtly, but for my momโ€™s account it took more than 30minutes to assign an agent.

9

Today I completed my KYC in less than 5 minutes. My verifycation is under process. I hope you may try now

10

my kyc process completed already, this post is old

11

The same with me,afte waiting for long no one was assigned for Vkyc.

12

This is due to capacity issue over weekend at bankโ€™s end. It was Onam in Kerela which is like Diwali in north. Things should be back at full capacity from tmw

4 Likes
13

Hi @Jiten & @Bankofthefuture

Are there any limitations like the KYC can only be completed with an Indian IP address or something?

Iโ€™m currently traveling across Europe, and I have been trying to complete my video verification for more than a month now, Iโ€™m always stuck in looking for an agent.

Would it be possible to schedule an appointment instead?

Thanks
Vijay

14

Yes, you need to present in india while doing the kyc. No worries You have 11 month left.