I am not able to compete the complete kyc video Verification.
It always says that we are looking out for an agent.
May I know when will this issue get resolved.
Also do we have any dedicated customer services number?
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We regret the inconvenience caused.
The issue will be definitely resolved in sometime as our best minds are working hard on rectifying the issue at the earliest. This is our customer service number 08066665555. I shall connect with you via DM for further assistance as well.
Thank you 
I AM STUCK AT VERIFY YOUR MOBILE NUMBER AS I CHANGED MY SIM CARD…MY NUMBER IS STILL THE SAME… AND I NEED TO PAT MY CHILDS FEES AND ALL MY MONEY IS STUCK IS POTS…
PLEAEE HELP ME AND REQUWSTINF A CALLBACK FROM THE SUPPORT TEAM…I ALSO REINSTALLED THE APP BUT ALL IN VAIN…
NEED THIS SORTED ASAP…JUPITER TEAM…
Hey @Silenscreamer
Don’t worry! I understand your urgency. Connecting with you via DM to check the issue and help you in your matter accordingly
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Hey @Silenscreamer
Kindly DM to reach out to you as I’m unable to connect with you via DM.
Thank you.
Its been sorted… seems some issue with airtel itself… thanks though for the immediate support
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It’s our pleasure. We are extremely glad to know that you’re issue has been resolved 
Thank you!
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Unable to complete video KYC. It doesn’t connect to the agent. Waited for 10* mins and tried several times. Have sent the screen video also to the support team. No use.
No response. And the edge CSB lifetime card seems to be just on paper. The video KYC is a mess.
Please assist.
Hai @Harish3
Try it during the normal banking hours and still facing the issue, try changing the preferred language
Tried only during banking hours. Afternoon and early evening. After 10 am to 5 pm.
Changing the language - there’s no option to select or change. The default screen is start video kyc.
Bro, give it another try tomorrow.
When my brother completed his VKYC few weeks ago, he had the option to choose his preferred language. Also, consider emailing this issue to edge-csb-support@jupiter.money .
@safwan.ahmed @Lizann_Fernandez @Nikhil_Godbole sir, please look into it
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Hello Harish.
We hear your concern. We deeply regret the inconvenience caused. We are connecting with you via DM to assist you further.
Thank you.
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Thank you Safwan. Awaiting a quick resolution. I’ve been running to different people and email support for a solution.
The application approved was also on this number.