Unable to Destroy Pot / Destroy Pot option Disabled

Unable to Destroy Pot . Suffering for the past 10 days . No support from Customer Care . Medical Emergency also unable to withdraw amount . Worst service .

@Nikhil_Godbole please assist in having someone from your team address this issue.

Hai @Rahav_Adhithya Welcome to the community.
Suggest to use the chat option on the app for a quick solution (if not used still)

Chat option reply
We understood how much it for you. Kindly be patient untill we resolve your issue. Our team already in to that .

This is the only reply im getting for the past 10 days. Truth is im patient only … in the hosp…

Ohhh, I completely understand your situation.
Then, You should have raised this issue sooner without waiting for 10 days.
Get well soon
Tagging @Samarth_Tiwari who is in charge of POTS
Hope this get resolved soon :+1:t2:

Hello Rahav,

We deeply regret the inconvenience caused. Please be assured that we are here to help you. We shall be connecting with you to have this addressed.

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Same issue happened again today . Unable to destroy pot . Unable to withdraw money on emergency …

@Rahav_Adhithya it is important you raise this issue with the support team so that a ticket can get assigned to this issue and can be tracked to closure. I am assuming you are android user. Hence, please take a video from the point you initiate the breaking of the POT till the time you face the error. Attach that video in the email you send to the support team. Their email is support@jupiter.money

@Rahav_Adhithya We suggest you to stay in touch with the support team to resolve this.
It would be easier to track the tickets since concerns raised on the Community would be lost in threads.

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