Subject: Urgent Complaint Regarding ₹10,000 Transaction Not Reflected in My Jupiter Account

Help
1

Dear jupiter

I am writing to report an urgent issue regarding a ₹10,000 transaction made by my friend through PhonePe.

The amount of ₹10,000 was successfully deducted from my friend’s bank account, and the transaction is showing as received/successful on PhonePe. However, the amount has not been credited to my Jupiter account, and it is also not reflected in my available balance.

PhonePe support has advised me to contact my bank regarding this issue. I request you to please investigate this transaction urgently and confirm where the money is currently held.

This is my friend’s hard-earned money, so I am extremely concerned about the missing amount. Other transactions are reflecting correctly in my account, but this particular ₹10,000 transaction is not showing.

I am ready to provide all necessary proof, including:

  • Transaction screenshot from PhonePe
  • Bank debit confirmation from my friend’s account
  • Transaction ID/UTR number
  • My Jupiter account details
  • Any other information required for investigation

Please investigate this matter as soon as possible and ensure that the ₹10,000 is either credited to my account or returned to the sender.

I request your urgent assistance as this is a serious financial issue.

Thank you.

2

Kindly reach out to customer support and the associated escalation matrix, they will assist. Community is not the forum to address such sensitive matters.

3

How to reach coustomer support only chat option available

4

Hi @5M_APP I understand your urgency regarding this but please note that the money is safe and it will surely reach your account. Incase of any issue, it will be credited back to the sender’s account automatically.

Also, you can find our escalation matrix easily on our website and also on this community post. Our chat bot is also capable of helping you.

5

Thankyou sir payment received :heart::heart: best community support