Dear Jupiter Support Team,
I am writing to raise a serious concern regarding a transaction made from my HDFC Bank account to my Jupiter account.
The transaction is showing as successful/transferred from the HDFC side, but the amount has not been credited to my Jupiter account. I have already checked my Jupiter account statement and the amount is still not reflecting.
What is more concerning is that I have contacted Jupiter Customer Support through email, but I have not received any proper response or resolution. It is extremely difficult to understand where customers are supposed to contact Jupiter when money is involved and the support team is not responding.
This is a banking transaction involving my funds, and I request Jupiter to urgently:
Trace the transaction and confirm the current status of the funds.
Credit the amount to my Jupiter account immediately, or provide a clear explanation if there is any issue.
Provide a proper transaction reference/status update.
Explain why my previous customer-support request has not received a response.
I am sharing the transaction details and supporting screenshots for verification.
Please treat this as an urgent financial transaction issue and provide a resolution at the earliest.