Savings account application rejected without specific reason - need clarification

Help
1

Hi, I applied for a Jupiter savings account and completed the KYC process (PAN + Aadhaar verification). However, my application was rejected with a generic message stating that my profile “does not match internal policies,” without specifying the actual reason. I’ve already raised a support ticket over email but haven’t received a detailed explanation yet. Has anyone else faced this issue? Would appreciate any insight into common reasons for rejection, or guidance on how to get a clear answer from the support team. Thanks in advance.

2

Thanks for your interest in our product. Unfortunately, bank doesn’t provide exact reasons for rejection due to their internal policies. If your requirement is limited to UPI transactions, I would encourage you to open a zero balance spends account by signing up on Jupiter Accounts.

3

Thanks for the response, Rohit.

Could you please guide me on the exact steps to sign up for the zero-balance spends account on Jupiter Accounts? I couldn’t find this option directly in the app during my signup attempt.

Specifically:

1. Where in the app (or website) do I access “Jupiter Accounts” for the spends account?

2. Is this a separate signup flow from the savings account, or the same KYC process?

3. Will I get a virtual debit card with this account for online/international payments?

Also, if the spends account isn’t available in my case either, is there any other alternative you’d recommend to get a card issued?

Thanks for your help!

4

Please DM your details to @Bridget_Sabu. She will guide you.

5

Thanks Rohit, I’ve messaged Bridget with the details.

Just wanted to check — how long does it usually take to get a response? Would appreciate a quick resolution since I need the account for an urgent payment purpose.

6

Hi Krish,

We understand your urgency. I have responded to your DM with the details. Thanks!