Jupiter team,
My debit card will expire on August 2026. Still 5 days left the expiry date.
When will I receive my new debit card?
The new debit card card should arrive without any new request, right?
Is there any charges for new card?
Kindly let me know.
Federal Bank is upgrading their systems to facilitate auto-issuance on expiry, however it is yet not functional. I would recommend the following - block your card and request for a new card issuance. This is not the ideal experience we want to provide but given the upgrade going on with Federal Bank system, we request you to follow it. If you need any help on this, you can DM @Aayush_Mishra.
@rkp Thank you for the update.
@Aayush_Mishra Since my debit card expired in August 2026, ordering a new Debit card in Jupiter app makes me to pay for a new card.
It’s like renewal, so it shouldn’t be charged.
Check for the attached image.
Do the needful.
Hi Shellsiya,
We understand the concern around DCs that have expired or are nearing expiry, and we’re actively working with the bank to ensure customers have a smooth experience and don’t face any issues because of this.
The bank has already provided us with a solution, and we’re currently working on implementing it in the app. We expect the solution to be live soon, after which the necessary handling for expired/expiring DC will be in place.
We’ll keep you updated on this thread and let you know as soon as the solution goes live.
Rest assured, we’re actively working on this to ensure customers don’t face any inconvenience.
Regards,
Aayush
Hello, Just a question, let’s say my existing debit card got expired, then will I be able to see the virtual card in the Jupiter app without 24 to 48 hours after the existing card is expired?
Ordering a physical debit card or auto issuance of a physical debit card comes later I believe, or is this for both the virtual as well as physical card, cause you said that auto-issuance on expiry is NOT yet functional.
Hi Sayan,
Currently once your debit card expires you will still see the virtual card on your app, but you will not be able to use it as the card has expired, we are working with the bank regarding this so that we can create a new virtual card once the old card expires.
Sir how many time it could take to implement the solution replacing the near expiry or just expired physical debit card with the new one?
Hi Sandip, Federal Bank has given us a timeline of 31st October for seamless automating this issuance process. However, there is a workaround till the solution is implemented. DM your details to @Aayush_Mishra and he will assist you.
Running into the same issue my debit card expired in June 2026 and its been 3 months since and Jupiter hasn’t even notified me about the expiry. This is a very poor experience. Today when I needed to use my debit card I realised its expired.
At the very least you could have notified affected customers of this issue. Technical issues happen, delays happen, but a notification explaining the workaround would have been the right way to handle this.
Fair point and apologies for the inconvenience caused. Please DM your details to @Aayush_Mishra and he will provide the required assistance.
Hi Vivek,
Sorry for the inconvenience caused, bank is still working on this, we are trying get this resolved as soon as possible.
Do DM your registered Mobile Number or the Jupiter support ticket number to me we will check this and get back to you on the same.
This thread implied that there is a workaround, however your response to the DM indicates that I have to wait. I am confused.
Hi Vivek,
As I mentioned in the DM, the workaround is only for cards that are going to get expired, which is basically blocking the card and ordering a new one this will requires a replacement fee. But this can’t be done after the card has expired.
@Aayush_Mishra @rkp So this means once the card is expired we need to pay for the new card as replacement fee.
What’s the logic here?
There are no charges for a card issuance if it has expired i.e. for renewals. Please DM your details to @Aayush_Mishra if you have been charged.
I did DM @Ayush_Mishra and was told there is no way to get it replaced as of now. Not sure why you are asking to send DMs when there is no solution.
Can’t you just send an email with the steps, the lack of communication is alarming to say the least.
Bank is building the feature and should get released by the end of this month for the expired cases. I wanted to see if they can provide a workaround for your case. If @Aayush_Mishra has already confirmed, then unfortunately, you will have to wait. Federal Bank management has acknowledged this as a high priority issue and their team is working on it.
