Need Help: Pot Amount Deducted

[Zayn_Malik]

I’m facing an issue with my Jupiter account and would like to know if anyone else has experienced something similar.

On 5 May 2026, ₹1,172 was deducted from my Pot named “Nefta.” The amount has been deducted from the Pot balance, but there is no corresponding transaction visible in my account statement. When I try to open the debit entry for more details, the app shows an error message.

I have already emailed Jupiter support regarding this issue, but I haven’t received any response so far. I’m also unable to find a customer care number to speak with a representative directly. The only support option available seems to be the AI chatbot, which hasn’t helped resolve the issue.

Has anyone faced a similar problem? If so, how did you get it resolved or reach the Jupiter support team?

Any guidance would be appreciated.

[Soumyadeep_Ghosh (SG)]

Hey @Zayn_Malik Welcome to the community! Interesting name for a POT, I believe you are a fan of Mos Espa sets in Nefta!

For the query raised, to clarify, if such a debit entry is seen, it happens when you use your POTs account and withdraw money externally, or there is any lien placed on your account from the bank or in cases of balance mismatch. These are examples & to know for sure, we would have to review your account.

Please write to support@jupiter.money and share the ticket ID with me over dm, I will help you with this further.