In April 2023, I received a message on WhatsApp from someone offering an online job promoting e-commerce product reviews. They asked me to buy the products and review them, promising that the product amount and a commission would be added to my account.
They continued to add high-value products, and during that time, I was not thinking clearly and ended up giving around ₹615,800. They then increased the product value to ₹1.3 million and asked me to complete the task to withdraw the money, which I couldn’t do.
The scammers used the name of a known e-commerce company, OnBuy (an England-based company), to deceive people. When I realized I had been scammed, I immediately contacted the OnBuy social media team, who confirmed that it was a fake website and assured me they would report it.
Without informing the scammers that I was aware of the scam, I immediately filed a complaint with my bank and the cybercrime department and also visited my bank branch. The bank’s assistant manager confirmed that the scammers’ accounts were frozen and that the money was still there.
Despite this, I received no positive response from the bank for a chargeback. I escalated the matter to the RBI, but their team showed little interest in resolving the issue and focused only on closing the ticket.
I have emailed the bank’s CEO, but their senior management keeps telling me to follow up with the cybercrime team and that they will only proceed once they receive an update from them. Since then, I have been continuously following up with the cybercrime team, but the person handling my case often claims to be busy and is now not even responding.
The RBI states that any scam reported to the bank within 24-48 hours will result in a refund, but I believe this is false because no one is helping, and I am still paying EMIs on the amount I borrowed.
I don’t know how or when I will get my money back. If anyone knows a way to resolve this, please suggest a solution that does not require any additional money, as I have exhausted all my savings.
I live with my parents in a rented house, and my salary is not sufficient. I am in a very bad situation right now.