Jupiter Debit Card Transaction failed in Payufinance ltd

Recently my debit card transaction got failed with payu finance repayment after otp fill my transction got showing as failed with merchant side 7 amount got deducted with jupiter federal a/c same i reported to payu as well as jupiter my transaction amount not received to merchant side or debited from my a/c i reported this on jupiter chat help desk they ask for sms any recieved i said no they ask for debit reference details i shared bank ref. no they said i will update in 24-48 hrs. *[u]after few hours i again check this on jupitor now that failed transaction missing from jupiter app transaction history still app not allowing to take screenshot anywhere in app i have no proof i made transaction from jupiter federal debit card this was very scary experience & highly disapponted responce i again the same with jupiter chat support we need to wait for 45- 55 next days we will see & update about my failed transaction even i don’t know who will care about this , why i will get fall for rewards trap next time.

request you please do the need ful after reporting my transaction now i am not able to see my failed transaction details please take some need ful steps.