Issue in starting a salary account

So my company wants us to open a jupiter salary account from this month, so I tried to open the account using the link provided, so along the onboarding journey I was asked to type in my aadhar and pan card details. After few of these steps it showed that I can’t open an account because there is a name mismatch in my aadhar and pan card. But there weren’t any issues actually, as my name had no change in both the cards, when I enquired about it, they said that it was not the issue about my name, but my pincode wasn’t serviceable. But I already have other bank accounts in that address/pincode. When i again enquired about that, they said they’ll add my pincode to their database. Now today when I called, I got to know that my application got rejected!. Actually what’s happening here? I need to give my new account details asap to get this month’s salary. Please help.

1 Like

Hey @jovinjoju , we’ll need to check what had happened here.
I’d need a few details from you to take this forward.

Reaching out to you via DMs.

1 Like

Is it credit card that got rejected.

Nope, bank account opening application.

Hello I also have the same issue and my company wants to submit me the account details in 5 days but I’ve already raise a ticket as well but no resolution still. My ticket id is : 2171163

Can you please reach out.

Thanks for sharing the ticket ID @Anand_Sagar
That saves us time. I’ll ask the team to get it checked and connect with you.

1 Like

Thank you, just got a call I guess the team needs more time to re-review this again for 24-48 hrs.


My issue got resolved last week, thanks for the help.


Thanks team just got the issue resolved. This was super quick. But just as feedback the support guy (who I was calling from my end) really scared me by saying it’s been rejected and nothing can be done and the wait period can be from 1 month to 6 month. But with just community thread and response things got fixed in no time. Kudos to promptness.


Glad to know it was resolved :slight_smile:
Also, welcome aboard!

1 Like

@Shawnpinto I am also facing the same issue and unable to open salary account due to unknown reasons since 20-25 days, Ticket Id : #2230364

Just wanted to say that it’s great and all that the community is being helpful is resolving issues but it should not be the norm

1 Like

I am facing the same problem name mismatch

I’m facing the exact same issue for past 1 month with no help whatsover from the customer support team. I have been requesting them to clarify as I’m delayed in submitting the bank details in office, but all I get is an ignorant response. I need it within 2 days to receive my salary.

Kindly help.

Hey @011

We’d like to get this checked for you. I’d need a few details to take this forward.
Let’s connect on DMs :envelope_with_arrow:


1 Like

Thankyou so much for your help.
For a month I was tensed about being stuck with it but you people solved my problem in a single day!!
My account finally got opened with ease.

You really saved the day :slight_smile:

Thankyou SO MUCH once again sir!!
Thanks a lot!!


Glad we’re able to help you out :party_parrot:

1 Like

Great. Enjoy! Welcome to Jupiter. :slight_smile:

@011 Glad to know that the issue is resolved. Please don’t forget to complete the Video KYC so as to enjoy seamless access.


This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.