So my company wants us to open a jupiter salary account from this month, so I tried to open the account using the link provided, so along the onboarding journey I was asked to type in my aadhar and pan card details. After few of these steps it showed that I can’t open an account because there is a name mismatch in my aadhar and pan card. But there weren’t any issues actually, as my name had no change in both the cards, when I enquired about it, they said that it was not the issue about my name, but my pincode wasn’t serviceable. But I already have other bank accounts in that address/pincode. When i again enquired about that, they said they’ll add my pincode to their database. Now today when I called, I got to know that my application got rejected!. Actually what’s happening here? I need to give my new account details asap to get this month’s salary. Please help.
Hey @jovinjoju , we’ll need to check what had happened here.
I’d need a few details from you to take this forward.
Reaching out to you via DMs.
Is it credit card that got rejected.
Nope, bank account opening application.
Hello I also have the same issue and my company wants to submit me the account details in 5 days but I’ve already raise a ticket as well but no resolution still. My ticket id is : 2171163
Can you please reach out.
Thanks for sharing the ticket ID @Anand_Sagar
That saves us time. I’ll ask the team to get it checked and connect with you.
Thank you, just got a call I guess the team needs more time to re-review this again for 24-48 hrs.
My issue got resolved last week, thanks for the help.
Thanks team just got the issue resolved. This was super quick. But just as feedback the support guy (who I was calling from my end) really scared me by saying it’s been rejected and nothing can be done and the wait period can be from 1 month to 6 month. But with just community thread and response things got fixed in no time. Kudos to promptness.
Glad to know it was resolved
Also, welcome aboard!
@Shawnpinto I am also facing the same issue and unable to open salary account due to unknown reasons since 20-25 days, Ticket Id : #2230364
Just wanted to say that it’s great and all that the community is being helpful is resolving issues but it should not be the norm
I am facing the same problem name mismatch
I’m facing the exact same issue for past 1 month with no help whatsover from the customer support team. I have been requesting them to clarify as I’m delayed in submitting the bank details in office, but all I get is an ignorant response. I need it within 2 days to receive my salary.
We’d like to get this checked for you. I’d need a few details to take this forward.
Let’s connect on DMs
Thankyou so much for your help.
For a month I was tensed about being stuck with it but you people solved my problem in a single day!!
My account finally got opened with ease.
You really saved the day
Glad we’re able to help you out
Great. Enjoy! Welcome to Jupiter.
@011 Glad to know that the issue is resolved. Please don’t forget to complete the Video KYC so as to enjoy seamless access.
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