Welcome to the community @011
There can be various reasons why a user may be unable to open an account, including issues like the unavailability of slots/seats, issues related to identity or KYC verification etc…
If you could, please share the ticket ID you received after mailing the support team.
Tagging @Nikhil_Godbole sir
Hope he can provide some clarification on this account opening issue.
Also, could you please clarify whether this issue is related with Normal savings account or salary account? 