Issue Creating Jupiter Account

Help
1

I recently tried creating a new account on Jupiter, but I received the following message:

“Sorry, your account could not be created. Unfortunately this can happen when your profile doesn’t match Jupiter’s policies.”

I would like to clarify that this is my first time attempting to use Jupiter. I have never created or used a Jupiter account before, and there are no issues with my email, documents, or profile information. Everything provided is valid and accurate.

I would appreciate it if you could review my case and let me know why my account creation was declined, or guide me on how to resolve this issue.

2

@Bridget_Sabu - Please assist.

3

Sure, Rohit.

@ohoakshay : I understand your concern and apologize for the inconvenience. I’ll send you a DM to request your registered details so I can review the case and assist you further.

4

Same issue

5

Please share your support ticket number with @Bridget_Sabu , she will assist. If you don’t have a support number, please write to support@jupitet.money or you can chat with support team on the app.