I am submitting a formal complaint regarding my blocked Jupiter account.

Feedback & Ideas
1

Dear community team,

My account has been blocked for more than a week, and I am unable to send or withdraw my money.

I have repeatedly contacted Jupiter customer support by email and phone. I have also submitted the requested proof of my gaming transactions, but my issue remains unresolved.

My previous ticket #5270778 was marked as resolved, even though my account is still blocked.

I am also unable to access the old Gmail account registered with Jupiter because my previous mobile phone is damaged. Therefore, I am contacting you from a different email address.

Please help me verify my identity through an official alternative process and explain the exact reason for the restriction.

Please also clarify the status of my funds and the steps required to resolve this issue.

I request a written response and urgent assistance.

Regards, Jupiter Account Holder Previous Ticket Number: 5270778

2

@Anindita_Bhumij I checked your ID and our team had responded too. You have reached us from an unregistered email ID. Without an email from registered email ID, we will not disclose account information. You can reach us via chat, voice and email from registered number or email.