Facing issues while on-boarding on FebMobile Application

Help
1

Hello all,
I recently got Federal bank credit card for which i tried to signup on FedMobile app. But after mobile number verification app asking me to enter 14 digit account number which i don’t have with Federal Bank.
I’d these relationship related to fedral bank currently and in past -

  1. Fi account (Closed Recently)
  2. Jupiter account

I tried Jupiter and Fi account details but both gave error.

Now i don’t have any idea what to do and whom to contact coz Federal Bank customer support told me to visit branch and branch employees have no idea what to do. :face_with_diagonal_mouth:

Also when i login on FedNet it shows me my Jupiter account along with one more account number which i don’t know what is that(Tried this too in FedMobile). (Screenshot attached)

Also i can access my credit card details on FedNet.
This issue seems to be with FedMobile App only.

If anyone faced similar kind of situation please help.

Screenshot_20231215_102951_FedNet
Screenshot_20231215_102951_FedNet1079×2340 214 KB

2

The other account is for the pots account, you can verify this by going into settings of jupiter > then view all details of savings account.
Pots account number should be there at the bottom.

1 Like
3

Why did you closed Fi account?

5

@Naruto it was inactive account for me. No usage plus i didn’t liked it too. and then Fi CC is total waste. So all red flags for me