There’s something going with Existing federal bank users. Most of us are getting error of “you’re an existing federal bank user”. I never got that error. Surprisingly I got ahead after mobile number verification and it asked for every details including the debit card dispatch address. After completing every step, I got the error of something went wrong.
@sneh.baxi care to clarify, how same set of users are able to get to different steps?
Dming you to get more details @jdeep007 .
Thanks for highlighting this!
@sneh.baxi do let me know what details you require from me…
@sneh.baxi At least give us a estimated date when the service will be available for existing customers.
Same thing happens to me eventually
What happened? Everything Alright?
Hey @Amit_Rai1 I am assuming your pain point is not being able to access the product as an existing federal bank account limitation.
@DEBASISH_SAHU @Amit_Rai1
Current update is before the launch we are currently in the testing phase henceforth we do not want to assign a date for the launch and look it as day to day progress towards the day. However assurance for the community, would be the earliest to know about it.
@Akshat Thanks for giving community members your assurance.
@Akshat @sneh.baxi
Any insights on KYC Process? It’s nearing month end, and we’ve been waiting.