Hey Jupiter Team,
First of all thanks for providing such platform which is perfect for current digital revolution. I was onboarded with early access and was in first 100 users which made me really excited when i opened this account.
I’m trying move my financial activities to Jupiter and currently using for daily/small usage and definately it’ll become my main account one day
Now coming to the issues i faced recently.
I was trying to do an international payment and forgot to change transaction limit (as by default I’ve turned off int txn and set limit to zero). Eventually transaction was failed but what i noticed that some amount got debited from my account and refunded back within 1-2 min. Attaching screenshot of the same -
This has also happened with me. I try to pay for a subscription via iTunes. And my transaction had failed too. There’s some issue with international transactions.
@mschahar i can answer the 2nd point for you. Since, you are making an international transaction, the national regulatory rules doesn’t apply to these transactions. Hence, in some cases, if you choose an international payment gateway, you can pass a payment without requesting OTP.
For point no. 1 - We are getting it checked in detail, and will come back on this.
For point no. 2 - For international transactions, there are a few PG and merchants for whom OTP is not a requirement. So, in those scenarios the transaction happens without OTP. From a trust and safety perspective,
a. Would request you to set a limit on international transactions or keep it disabled if you are not using it regularly.
b. In case of fraud, the chargeback mechanism in cases without OTP is much stringent and the onus lies on the merchant who is receiving the funds without OTP. So, the probability of getting the money back from merchant is much higher.
Hope this helps.
Can a setting be provided in app which allows user to explicity mention whether or not they want their international transaction to go through without otp or not? I want all my international transactions to go through only after OTP authentication.
Money isn’t being debited from Central Bank account of United States, it’s being debited from Jupiter account so Jupiter gets to decide whether to allow or reject a transaction. So what Central bank does is completely irrelevant here.
It is true that foreign gateways are not bound to ask for OTP verification but that doesn’t mean that it cannot be implemented by mutual consent. Jupiter can get in touch with major foreign gateways and if both parties agree, add OTP verification page for the users who enable this option in their Jupiter account.
I know that but where does it say that you absolutely cannot implement OTP verification. You are not required to and you cannot do are two entirely different things.
I will wait for someone from Jupiter team to confirm whether adding OTP verification is technically possible or not. Once again OTP not required and cannot implement OTP are two different things. My guess is that it can be done if Jupiter can get some foreign payment gateways on board.
