Hi Team,
I’m raising this as a community post to highlight a limitation in the current loan disbursement and auto-debit mandate flow that is blocking my recently approved loan.
Core Issue
The platform currently allows only a Jupiter Savings Account to be selected for setting up or linking the auto-debit mandate—even when that account is closed.
In my case:
• The Jupiter Savings Account shown in the flow is no longer active.
• Despite this, it continues to appear as the only available option for auto-debit and disbursement.
• There is no option to choose or add another active bank account, even though I have an eligible and active account available.
Important Clarification
This is not a request to change an existing mandate.
The issue is the lack of choice in the mandate setup and disbursement flow, where a closed account is forced as the default and only option.
Impact
• Loan disbursement gets blocked due to an inactive account being referenced.
• Users who no longer use Jupiter as their primary bank are left with no workaround.
• This creates unnecessary friction and increases support dependency for what appears to be a configuration or product-flow limitation.
What I’m Requesting
• Ability to add or select another active bank account for auto-debit mandate setup.
• Removal of closed/deactivated accounts from the selectable options.
• Confirmation from the product/engineering team if this is a known issue and whether a fix or manual override is possible.
I have already raised this with support, and the current ticket number is #4648605. Posting here to seek visibility and guidance from the broader team.
Thanks,
Anil