So I opened my Jupiter account a few days back and connected my HDFC bank account. The account aggregator still shows the same balance from the time I opened the account. I did connect with the support team and received little help. They’ve asked me to wait till 28th now but I saw some open issues in this forum on the same topic so I thought I’ll see if I can get any help here.
The funniest part is I moved some funds from my HDFC bank account to my Jupiter account and since the balance of the former was unchanged, my networth shows an addition on the amount of the moved funds. This is a huge bug.
As far as I’m concerned, the dashboard is the USP of Jupiter over other neobanks and as such, this needs a quick resolution asap.
Hi @mhdbilal we are facing delays from the bank side, specifically HDFC, in getting the transactions information via Account Aggregator. We are working with our partner to resolve this.
You can check updated balance of your other accounts from the Payments tab, if you have linked it to the Jupiter UPI.
At the same time, we are working to enable other modes of getting the updated balance to reflect on the dashboard.
Unsure if others on this thread have experienced this. There is a delay in the transaction history of transactions from the Jupiter account getting updated as well. Before posting this message, i made payments on Cred and Cube via UPI from the Jupiter account and they are not reflecting in the transaction history. I did receive the transaction confirmation SMS. The other issue of account balances and transactions not getting updated with accounts from HDFC Bank seems to be known issue.
It is 31st may 2023 today and the issue is still there, update account balance and transaction(not a single) not showing in Jupiter. I even checked in the Finvu app separately. SBI and HDFC data are not showing. Onemoney however, was able to fetch data for SBI.
@Aniket_Singh There seems to be a delay in the data either getting updated or getting shared by the banks. For my HDFC account, there are transactions post-28th May that are not reflecting.
