I am seeing a wrong investment value of my digital gold, please look into this issue, tried reaching you but no response
Can you please share your customer support ticket number with @Ashwitha ? She will assist.
Hello @Jeevan
Thank you for reaching out. Please share your support ticket number or your registered details via DM. I will check and assist you.
I do have the same problem,Tried to contact you and you guys have not responded
Please share your customer support number with @Ashwitha
Hello @Ashwin_Jose Thank you for reaching out.
I understand your concern regarding the valuation of your digital gold investment.
Please be assured that the gold you have purchased through our partner, MMTC-PAMP, is completely safe and secure. The discrepancy you are seeing is due to a temporary technical issue that is causing the Digi Gold dashboard to display an incorrect (including zero) balance for some users.
Our partner, MMTC-PAMP, is already aware of this issue and is actively working to resolve it. Once the issue is fixed, your Digi Gold dashboard will automatically reflect the correct and actual holdings and valuation. No action is required from your end.