Video KYC Process

Feedback & Ideas
90

@Shawnpinto pls have it checked on priority

1 Like
91

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Here is picture , i want to joint my brother in Jupiter, but his video verification still failed after 12th try.
I also want to joint another friend but i told him about this problem so right now i am not referring him until this problem solved.

92

Hey Surojit!

Firstly, thank you for taking the time out and advocating the use of our application. Secondly, this must have been a frustrating experience and weā€™re disheartened to learn about it. Please reach out to me via DM and share your registered phone number and that of your folks as well. This matter will be driven to a conclusion.

93

Hey Ajaatha,
even I am facing the same problem in the video KYC process. it says" your face is too far from the camera" even though I must have tried every possible combination. Can you please help? I would definitely like to try out Jupiter.

94

Hey Utsav,

Fret not! Please connect with me via DM and share the registered phone number. We will fix the issue.

95

Hey Ajaatha,
Even I am facing the same problem during video kyc.It says "we couldnā€™t verify your video blahā€¦blahā€¦"even though I tried many times for last 15 days but everytime It show this errorā€¦
Please helpā€¦

96

Try with your aadhar linked Mobile number.

97

@Ajaatha_Shathru Tried more than 10 times from my adhaar linked mobile still it saying we couldnot verify your video.

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Can anyone dm me so that i can share my number and you rectify the error

98

Hey @Subha_Kay

Iā€™ll connect with you via DM to assist you with your concern. No worries :slight_smile:

99

I am facing the same issue. I have been trying since 2 days and the verification fails each time. I did the verification of Fi and it happened in the first attempt. But for Jupiter I must have tried atleast 50 times, but still failed.

Look into the problem!

100

I am facing the same issue I have tried around 20 times but everytime my video kyc verification gets failed. I have even wrote a mail to Jupiter Support but no one has responded. Please Help.

101

Hey @Raj_Ishu

I understand the trouble that youā€™re going through with the verification process. However please be assured that our concerned team is looking into your matter and shall make sure that your issue gets addressed at the earliest.

Thank you for your patience.

102

I am getting white screen after a min of trying to find agent. I tried this 4-5 time, every time same result.
Can anyone help me?

103

Hey @adi_frank

That shouldnā€™t have happened. I shall help you with your concern. Let me connect with you via DM to do the needful :slight_smile:

104

Hi Bridget & team,
I had opened a savings account on Jupiter in Oct 2021 and I have 3 months (89 days) remaining to complete my KYC.

Today I tried completing my KYC via the app but even after trying for 7 times it failed.

Please help.

Thanks,
Shuaib

105

Hey @recruitershuaib

Donā€™t worry! Iā€™ll get this checked right away. Connecting with you via DM to do the needful :slight_smile:

3 Likes
106

Yes, please. Thank you.

1 Like
107

Hi i am facing the same problem how can i dm you?

1 Like
108

Hey @harshit_jain

Let me connect with you via DM for further assistance :slight_smile:

110

I am facing same issue.Tried using my aadhar registered mobile number but still same problem.How can I solve this?