Unable to update my registered mobile number due to active mandates

Feedback & Ideas
1

Hello Jupiter Team,

I urgently need your help.

My registered Vi mobile number has been suspended by Vi, so I no longer have access to that number.

I am trying to update my registered mobile number in the Jupiter app, but it says I have active UPI mandates. Since I cannot access my old number, I am unable to cancel those mandates myself.

I have already contacted support by email, but I keep receiving the same response asking me to contact the merchants. I request you to either:

1.Share the complete list of active mandates (merchant names), or

2.Escalate my case to the concerned team for a manual resolution.

I have proof that my Vi number has been suspended and I can provide any documents required.

Please help me update my registered mobile number as soon as possible.

Thank you.

2

Please share your customer support ticket number with @Ramya_Baswa. She will assist. Please note, the entire escalation matrix is published on our website, we encourage you to use it as we will not be able to provide a prompt customer servicing response on community.