“Sharing the details on social media, Maran said ₹99,999 was “stolen” from his Axis Bank personal savings account through a net banking transfer via “IDFC First Bank-Billdesk". The transaction, which was not initiated by him, bypassed “all normal safety protocols", he added.
An OTP, the standard protocol for such transactions, was neither generated nor received on the mobile number linked to the bank account, Maran stated in a post on X, formerly known as Twitter.
“Instead, a call was made to the account’s joint holder - my wife’s number and the fraudsters had the gall to ask if the transaction had taken place. They pretended to be from the bank but had @cbic_india on their display picture. This confirmed my suspicions and I immediately proceeded to block all activities on my account (sic)," he added."
““Axis Bank was clueless as to how the attack had happened nor could they give any solid explanation for why the OTP was not required from my number for the transaction to take place,” Maran added.”