Request for Manual Review & Reset of Edge+ CSB Credit Card Application – Repeated First-Stage Decline

[Vkb (Vikash Kumar)]

Dear Jupiter Edge+ CSB Credit Card Team,

I am writing to request a manual review of my Edge+ CSB Bank RuPay Credit Card application and eligibility status.

I have been trying to apply for the Edge+ CSB Credit Card for a long time, but unfortunately, my application associated with my registered Jupiter mobile number gets declined immediately on the very first page, where I enter my mobile number and PIN code.

The unusual part is that:

1. No OTP verification takes place.

2. PAN details are not requested.

3. Aadhaar/KYC is not initiated.

4. The application gets declined immediately after entering the mobile number and PIN code.

5. I previously contacted Jupiter Support regarding this issue and requested a journey reset.

6. After the reset, I tried again, but exactly the same issue occurred.

7. After another 2–3 months, I contacted Jupiter again and tried once more, but the same first-page decline occurred with a different PIN code as well.

8. Recently, I tried applying through the Jupiter website using a different mobile number and my Jaipur correspondence address with PIN code 302029.

9. This time, I was shown a pre-approved Edge+ CSB Bank RuPay Credit Card limit of ₹55,000, as shown in the attached screenshot.

This makes me concerned that my original Jupiter profile/application may have an old application status, internal eligibility flag, cooling-off restriction, or backend application record that has remained stuck, rather than my eligibility being evaluated normally.

I therefore request you to kindly:

Manually review my existing Edge+ CSB application/profile.

Check whether any old/rejected application record or backend flag is preventing me from proceeding.

Confirm the actual reason for the immediate first-page decline.

Check whether my application can be properly reset/re-initiated.

Verify whether PIN code 302029 is currently serviceable for the Edge+ CSB card.

Check the ₹55,000 pre-approved eligibility shown through the alternate website journey and confirm whether I am currently eligible to proceed with the application.

If my registered Jupiter number is blocked/restricted because of an old application, kindly reset/remove the stale application status, if permissible under the bank’s policy.

If manual approval is not possible, please provide the specific reason/category for the rejection and the applicable re-application/cooling-off period.

I understand that the final approval and credit limit are subject to CSB Bank’s internal verification and credit policy. I am not requesting guaranteed approval. I am only requesting that my application be given a proper opportunity to proceed through the normal eligibility/KYC process instead of being automatically declined at the initial mobile-number/PIN-code stage.

I have attached the screenshot showing the ₹55,000 pre-approved limit for reference.

PIN Code: 302029

Product: Edge+ CSB Bank RuPay Credit Carda

Please investigate this as a backend/application eligibility issue and provide me with a clear written resolution.

I would appreciate it if you could also provide me with a complaint/reference number for this request.

[rkp (Rohit K Pandey)]

Please DM your details to @sumit.kumar. He will check with the bank and revert back. Allow him 3-4 business days to circle back.

[Vkb (Vikash Kumar)]

Dear Sir,

What kind of customer service is this?

Sir, I sent them a DM 14 days ago, and despite following up four times, I have not received a single response.

I also emailed you regarding an issue, and you kindly looped in a representative to assist me. Unfortunately, it has been 15 days, and there has been absolutely no response from that representative either.

Anyway, no problem, sir.

Other banks call customers 10 times a day, literally requesting them to apply for their credit cards. Here, I am personally approaching your bank, expressing my interest in getting a credit card, and yet it seems your bank is not interested in acquiring customers at all.

With Diwali approaching, I wanted a credit card for my festive shopping, which is why I had been repeatedly requesting your assistance.

Finally, today, I applied for two other credit cards — Amazon Pay ICICI Credit Card and PhonePe SBI Card SELECT BLACK — and surprisingly, both applications were approved on the very same day.

This clearly shows the difference in customer experience and responsiveness between banks.

Sir, I genuinely did not expect such disappointing service from your team. What bothers me most is not the credit card itself, but the complete lack of communication, accountability, and respect for a customer’s time.

It honestly feels like ordinary customers simply do not matter to your bank.

Nevertheless, that’s absolutely fine. Please continue prioritising the customers you consider special or important.

I am sharing this feedback because I sincerely believe that every customer deserves basic respect and a timely response, regardless of their relationship with the bank.

Thank you for your time.

[rkp (Rohit K Pandey)]

Dear Vikash,

Thanks for your interest.

A few things, team tried with the bank however given the concern around age based eligibility, they could get an exception, we are sorry about it.

Please understand that this is a community and not a customer support therefore, the answers here will not be fast and prompt. Additionally, bank takes time to respond specially when we have to ask for an exception.

I have been informed by the team that they have already informed you today about the decision.