I had two separate RDs totaling close to Rs. 3 lakhs. I tried withdrawing one of them of Rs. 1 lakh and nothing was credited. I withdrew another one which was upwards of Rs. 1 lakh and that didn’t get credited either. I went back to check the RDs and there was no trace of those respective RDs. The total RD balance was also updated to a reduced amount. I also checked “Transactions” under the “Invest” tab and no trace again. The bank statement doesn’t show those withdrawals either.
Till date, I don’t what the issue is because the customer support team itself seemed clueless in the two full calls with two separate executives that I’ve had till now. They promised an update in 24-48 hours or so, and here I am days later without an answer. I wish they were as proactively trained to solving issues as they are in asking for premature feedbacks.
This is my last resort before I pursue remedies available to me under law.