I want to inform you that the wide smartphone compatibility with most smartphones ranging 5.4 inches to 6.7 inches ,offering a secure fit across a wide range of devices by the product of (PORTRONICS) products is delivered today,but the product assemble clamp setting are missing.They has sent to me defective product.
I want to return the product and credit the deducted jewels amount 1495 on my Jupiter Jewels app section.I have call customer care several times on my registered phone no 9748995370,but customer care did not receiving my phone call, i am irritating of Jupiter bank customer service,it is very very ridiculous bad..
Kindly reply the mail and do the needful as soon as possible.
Please reach out to our customer service team through any of the channels - email, chat, call. The entire escalation matrix is published on our website as well. If you don’t get a resolution, you can even reach out to me. My email address is on the website.
Kindly note, community is not meant for customer servicing so you will have to use the well defined channels.
Kindly provide to me the new product of the wide smartphone compatibility with most smartphones ranging 5.4 inches to 6.7 inches ,offering a secure fit across a wide range of devices by the product of (PORTRONICS) at my location to delivery as soon as possible.
Return order has been placed completed successfully on 26/06/2026 and it is delivered to the Wearhouse, but new order has not been placed yet from your side. Above One and half weeks has been gone to generate new product deliver of my location address.
It is tariffick or illiterate about your product service to delivery of my product.Very bad service by portronics to customer dealing and delivery of products. I have purchased the product from Jupiter apps, if the products is not delivered kindly refund the jewels amount 1495 and credit the jewels amount 1495 in my jewels section.
@all kindly look into the matter on urgent priority basis. I am irritating about your service,please find the
AWB – 14017811225232 and it is delivered at your warehouse.
Thanks for your kind feedback. As you mentioned, these products are manufactured by Portronics so if a defect was found when the product was received, we have a policy of refund. Please understand, our customer service has no control over the specs of the product manufactured by Portronics.
@Christo_Francis will look into your refund issue highlighted by you and get back to you today. Going forward, I would kindly request you to reach out to our customer service and the escalation matrix defined there for such issues.
@msjw037 I will be reaching out to you today to better understand the exact issue you are facing. During our last conversation, I shared a video link on how to get this attached to the vehicle; that seemed to resolve the matter. Let’s connect today to review it together; please rest assured that we are fully committed to supporting you.
Jupiter Money / Jupiter Edge is wholly owned and operated by Amica Financial Technologies Private Limited. It has no affiliation, partnership, or connection whatsoever with Jupiter Capital Private Limited, Bangalore or any of its associated entities.
