Not able to open my message features in app to talk to representative

I my Jupiter app I am not able to use the message feature to talk to representative as when I click on the message icon to raise a ticket for help it comes something went wrong, whereas other features are working well but only this message feature is not working

Hey @AshishUpadhyay

That shouldn’t have happened. Let me connect with you via DM for further assistance :slight_smile:

I have sent you the details in dm kindly see to it

Sure. Thank you.