Not able to login to jupiter account in app

It shows sending an sms from my number for verification. But not able to do so. Eventhough sms in my phone working fine.

@Harsh_Upadhyay Did you change the device or moved the SIM to any other slot recently (android) ?

No sir

@Harsh_Upadhyay One of our representatives will get in touch with you and assist you.

No sir

Okay sir