Not able to add nominie and complete re kyc

Help
1

Not able to add nominie and complete re kyc

2

If you have a customer service ticket then please share it with @Aayush_Mishra. He will be able to help.

3

Welcome to the community Bios!!
DM me your customer service ticket, I’ll help you with this issue.

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Pls mention how to reaise a ticket i cant find one, olny chat option is i found!

5

Initiating a chat raises a ticket automatically or you can write to support@jupiter.money.

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How to create one?

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Hi Bios,

Just write a mail to support@jupiter.money mentioning the issue that your are facing the team will create a support ticket for the same and share it with you on the same mail thread

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Ticket ID: #5067831

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@Aayush_Mishra - Please assist.

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Thanks Bios for sharing the Ticket ID. Will get back to you with a resolution for the same.

11

Hi Bios,

I checked your case regarding the Re-KYC and transaction issues you have been facing.

We found that different mobile numbers are linked with your Federal Bank account and your Jupiter account, which is causing the Re-KYC process to fail.

To resolve this, please visit your nearest Federal Bank branch and request them to update your Customer ID so that only the mobile number linked to your Aadhaar remains associated with it. Once this update is completed, please try completing the Re-KYC process again.

Additionally, you can log in to FedNet to verify your account details of your bank account. https://www.fednetbank.com

Please let us know once the update has been completed or if you need any further assistance.