I am in another country. So i cant receive any sms and hemce the otp. How i can do my kyc through mail or somthing
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@Akash_Rajesh its best you send an email to support@jupiter.money to get the right guidance
@Akash_Rajesh Sorry, you need to be in India to proceed with the Re-KYC.
Hi, @Nikhil_Godbole
I have been using Jupiter for a while. However, for the past few months, it keeps showing a Redo Video KYC notification. When I try to complete the process, it always displays an error saying “Your video kyc could not be completed You are not indian resident or trying to complete your kyc from outside india”
The issue is strange because I am trying from the same place where I first completed my vKYC, which is within India and i am an Indian resident too.
@Younis Please check if you have any VPN enabled on your phone. We have seen users facing this issue because of VPN.
I’ve raised it with our Tech team as well. Will get back as soon as they revert.