I only have money in my JUPITER account and when I tried to do transactions it shows Transaction failed and can’t send or receive money 
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Hai @Akshara Welcome to the community… 
Can you access the chat section on the app? If yes, kindly use it for a quicker resolution.
Further, mail to support@jupiter.money to create a support ticket.
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I did a transaction 2 hrs ago and it went through 