No rewards crediting after UPI transactions with Pots

I recently activated UPI on pots but till now on merchant payments I am not getting the rewards.

To my surprise I raised a complaint directly in the app itself but it gets automatically resolved on its own without any actual resolution.

Kindly let me know what might be the issue here.

Please share the merchants and @Bridget_Sabu will check. Please do share the tickets which got auto closed.