Missing Jewels for Two Jupiter Visa Signature Debit Card Transactions — Ticket #5238520
Hi Jupiter Team,
I am a Jupiter Salary Account holder and am posting this to seek assistance regarding two debit card transactions for which I have not received the applicable Jewels:
1. JioMart
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Date: 24 September 2026
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Time: 17:20 hrs
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Amount: ₹360
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Jupiter Transaction ID: 626717812422
2. Jio
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Date: 27 September 2026
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Time: 01:03 hrs
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Amount: ₹2,474.46
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Jupiter Transaction ID: 627001687151
Both transactions were made using my Jupiter Visa Signature Debit Card.
As of now, I have not received the Jewels associated with these transactions.
I have already emailed Jupiter Money Support regarding this issue, and I have received Ticket ID #5238520 for the complaint. The email includes the relevant transaction details and my request for investigation and resolution.
I had also attempted to contact support through the in-app support system. However, I was repeatedly prompted to start a new conversation, which made it difficult to follow up on the issue through the existing support channel.
I request Jupiter Support to:
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Verify the eligibility of both transactions for Jewels.
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Credit any eligible missing Jewels to my account.
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If either transaction is found to be ineligible, provide a clear explanation of the applicable eligibility criteria and the reason for non-credit.
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Please provide a substantive update on this complaint within 48 hours, including the current status of the investigation and the expected timeline for final resolution.
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Please link this Community post to Ticket #5238520 so that the issue can be tracked under the existing support request.
If additional information is required to investigate the transactions, I am happy to provide it through the appropriate private support channel.
I am sharing these details solely for the purpose of identifying and investigating the transactions and resolving the issue.
Thank you.