Jupiter gave 1% CB instead of 10% CB for Zudio Shopping

Help
1

I used my Jupiter Edge+ RuPay Credit Card at a Zudio store expecting the advertised 10% cashback, but I received only 1%.

Details:

  • The invoice is from Zudio

  • The merchant name on the card statement shows “Star Bazaar”

  • Because of this, the transaction was treated as a non-partner spend

When I contacted Jupiter support, they replied that Zudio is not part of the 10% cashback partner list, which feels misleading, because:

  • Zudio is clearly shown in Jupiter’s 10% cashback promotions

  • Customers have no control over POS/merchant mapping

  • The purchase was genuinely made at a Zudio store

This seems like a backend merchant-tagging issue, not a customer mistake.

Has anyone faced something similar with Zudio / Westside / Star Bazaar or with Jupiter Edge+?

Did escalation help in getting a manual cashback correction?

3 Likes
2

This Ideally is not not an issue at Jupiter’s end. Multiple large stores usually follow this practice where their POS terminals are linked to different entities which are linked to different MCC.

3

Hi @anonymous_boy connecting with you on DM’s for a few details.

1 Like
4

It happened with me when i paid for subscription and after few days i visited Reliance trends but still i got cashback according 1%. Jupiter bot system is worst and it didn’t help me at all. But it totally work good with Amazon Flipkart and Myntra.

1 Like
5

Sent the details kindly check & confirm

6

Same thing happened with me as well at the zudio in Star Bazaar near kundalhalli signal. I paid at zudio but the merchant name was started bazaar and got 1% cashback