Jewels deducted for digital gold purchase and did not receive digital gold & no refund for this transaction since 14 days

Help
1

Dear Team,

I had tried to purchase digital gold on 1 July 2026 at 3:34PM as shown in the below attached image, however transction couldn’t complete and till date I did not receive jewells refund.

Can anyone help to look into this issue

2

Please share your customer support ticket number to @Ashwitha. She will assist.

3

Hello @Pankaj_Kumar1

Thank you for reaching out. Please share your support ticket number or your registered details over DM. I will assist you.

4

Hello @Ashwitha ,

Please find the ticket details below-

Ticket ID: #5103119

5

Hello @Pankaj_Kumar1

Thank you for sharing your ticket number.

We checked your account and found that your Digi Gold purchase transaction was stuck in the processing state, due to which the Digi Gold was not credited to your account.

The issue has now been resolved, and we have updated your Rewards dashboard. Kindly refresh the Jupiter app and check again. The Jewels should now be reflected correctly.

If you still face any issues after refreshing the app, please let us know here, and we’ll be happy to assist further.