Hi,
I am not sure what is wrong with Jupiter Support today. I tried to raise a help request through app because I did not get Jewels for a transaction but ultimately everytime it is getting redirected to Edge CSB Credit Card support only. Even talking to an agent also getting me connected to Credit card support although I am selecting Savings account during the Chat.
I even mailed to support@jupiter.money but to my surprise the reply came like this:
*We see that your issue is with Edge CSB Bank Credit Card but you reached to a different team. To get your issue addressed, please write an email to edge-csb-support@jupiter.money
For any future queries related to the Edge CSB Bank RuPay Credit Card, you may directly connect with the support team through the **in-app chat: https://app.jupiter.money/help-center/chat?partner=csb. **
You can also call on 08045219280 if you have an active credit card.
The support team operates Monday to Friday, between 9 AM and 7 PM and 10 AM to 7 PM on weekends.Regards,
Jupiter support team*
Unfortunately I do not understand this. What I did wrong in this case?
I can share the full email conversation also if it is required. I would like to understand why my query is getting attached to Edge CSB Credit Card when I do not even have that credit card with me.
Appreciate a quick action on this.