I have been following up with the cybercare and support team for nearly 3 weeks to unlien my account, to which the NOC has been issued from the LEA.
The responses were not clear and sending the same mail every time stating that they are checking the status of NOC with the bank, after 10 days, an update email has been recieved, which stated the NOC has been issued from a different email id of LEA, not from the one which sent the freeze request. This matter has been immediately communicated and rectified with the LEA, they had re sent it in hours and the proof has been shared.
To my surprise the response email’s nature went back again to the old state: we are checking the status!
Thereafter to every email, asking for a clarification is responded with an autogenerated type of reply saying they will contact back in 2 working days. The issue has been raised as a complaint now and escalated to the grievance officer Sandeep Raj.To these actions also no clearer responses were recieved.
The LEA acts promptly to serve the public, but as a company to take care of the customers right, Is jupiter failing here?