What if we integrate whatsapp with the digital banking…
Like to check our balance we just send a message on whatsapp
We get the messages of all the transactions on whatsapp also.
We can block or unblock our debit card just by sending a message.
Everyday we get a report of our account on whatsapp only…
I have used WhatsApp Banking. I think the current banks just translate the SMS Banking to WhatsApp instead of exploring the new opportunities and they also stagnate once it’s implemented and don’t improve it - the same interface after months of use.
One exception is Finin. They have live customer support using WhatsApp. It helps to see the message is delivered, read, etc. Basically a familiar interface with WhatsApp.
Jupiter can explore how to do new age WhatsApp banking. I think there is potential for something great - interactive and fun (Eg… Pictures instead of plain text like in SMS).
Bilal, the suggestion is spot on. I believe the tech level integrations that will be needed can make or break the experience especially when there is dependency for the banking side Ops on Federal Bank.
Using WhatsApp to recharge your bill seems interesting.
When a bill is due, the app sends you a text through WhatsApp saying it’s due with details and a link to the app for clearing it, instead if there’s some kind an integration where we could allow paying it through the chat itself. (No need to open the app, etc)
This is something we need to scope.
Thanks for sharing this idea @Bilal24