What if we integrate whatsapp with the digital banking…
Like to check our balance we just send a message on whatsapp
We get the messages of all the transactions on whatsapp also.
We can block or unblock our debit card just by sending a message.
Everyday we get a report of our account on whatsapp only…
I have used WhatsApp Banking. I think the current banks just translate the SMS Banking to WhatsApp instead of exploring the new opportunities and they also stagnate once it’s implemented and don’t improve it - the same interface after months of use.
One exception is Finin. They have live customer support using WhatsApp. It helps to see the message is delivered, read, etc. Basically a familiar interface with WhatsApp.
Jupiter can explore how to do new age WhatsApp banking. I think there is potential for something great - interactive and fun (Eg… Pictures instead of plain text like in SMS).