Edge CSB Credit Card: Location unavailable error despite others in my PIN code having the card

Help
1

Hi everyone,

I am trying to apply for the Edge CSB Bank Credit Card through the Jupiter app, but I am getting stuck at the address verification step. The app shows the following error message:

“Your address could not be verified. Thanks for your interest in the Edge CSB Bank Credit Card. We are currently not available at your location.”

I have double-checked my residential address and PIN code, and everything is accurate.

What is confusing is that I know people living in my exact same city and sharing the same PIN code who already have and use this card. Because of this, it seems like a technical glitch or an issue with my specific profile rather than a regional restriction.

Could the community managers or team please look into this system error? Is there a way to trigger a manual address verification or refresh my profile eligibility?

Thank you!

2

@Salini_Chatterjee - Please check.

3

Hi @Mohit_Goyal welcome to the Jupiter community. I will surely help you out. Can you please share your registered mobile number over DM?

Thank you.

4

Hi! Thank you for the warm welcome. I have sent my registered mobile number to your DM as requested.

5

Hi @Mohit_Goyal As discussed, your application has been rejected as the current location/pincode is not serviceable for the card. However, I will surely share your feedback with the concerned team.

I request you to kindly wait, and once your pincode/location becomes eligible, you will receive the option to re-apply through the application.

Thank you.